Help Center

This platform allows you to make predictions on real-life events and earn Points when you get them right.

You can later withdraw your Points as cash into your Nigerian bank account.

It is NOT gambling, NOT betting, and NOT a lottery — it is a skill-based prediction and rewards platform.

Simply:

• Download the app or visit the website

• Enter your email/phone number

• Verify with an OTP

• Set your username and password

Your account will be ready immediately.

Points are what you use to participate in predictions.

• You earn Points

• You use Points to enter events

• You receive more Points when you win

• You can withdraw Points as cash

1 Point = ₦1

To keep the platform safe, we may ask for:

• Your full name

• Phone number

• Date of birth

• Bank details

• BVN (for verification only, not for withdrawals)

KYC helps us prevent fraud and protect your money.

• Choose any event

• Select "Yes" or "No"

• Enter the number of Points you want to use

• Confirm your prediction

That's it!

Points are the digital reward currency used on the platform. You earn them, use them, and withdraw them.

You can earn Points by:

• Winning predictions

• Daily login rewards

• Referral bonuses

• Promotions and events

• Open your Wallet

• Tap "Withdraw Points"

• Enter the number of Points

• Enter your Nigerian bank account

• Confirm

Withdrawals take 1–24 hours, depending on bank network.

Because of:

• Bank network delays

• KYC verification

• High withdrawal volume

• Fraud checks

If your withdrawal takes longer than 24 hours, please contact our support team.

• Minimum: 100 Points (₦100)

• Maximum: Unlimited daily (based on KYC level)

We charge:

• Entry fee: 5% when you participate in an event

• Withdrawal fee: 1% when you withdraw your winnings

You choose an event, pick an outcome, and use Points to participate. If you're correct, you earn more Points based on the prize pool.

No. Once a prediction is confirmed, it CANNOT be cancelled or edited. This prevents cheating and manipulation.

We delay results until the event takes place. If the event is cancelled completely, all Points are refunded.

If almost all users choose the correct outcome:

• The prize pool is split fairly

• Winners still receive Points

• Payout may be smaller (because more people won)

Simple: Total Points in the pool – platform fee = Prize pool. Prize pool is then shared among winners based on how many Points they used.

Common reasons:

• Event already closed

• System maintenance

• Insufficient Points

• Suspicious activity

• Network errors

Try again or contact support.

You earn rewards when your prediction is correct. The more Points you use, the higher your reward share.

Winners are paid from the prize pool, created from everyone's entries.

Because:

• Many people predicted the same correct option

• The prize pool was shared among more winners

Your payout reflects your share of the pool.

Bonus Points are extra Points we give for:

• Referrals

• Promotions

• New-user gifts

Bonus Points may have usage limits depending on the rules.

We deduct a small fee before rewards are calculated, ensuring sustainability.

Tap Forgot Password, enter your email/phone, and use the OTP sent to you.

Go to Account Settings → Edit Details. For security, you may need verification.

• Use a strong password

• Enable 2FA (if available)

• Never share your OTP

• Avoid logging in on public devices

Reasons include:

• Fraud

• Multiple accounts

• Wrong details

• Bonus abuse

• Chargebacks

• Suspicious withdrawal behaviour

Contact support if you think this was a mistake.

Email support@moyrad.com or open a support ticket.

Possible reasons:

• Bank downtime

• Card restrictions

• Network issues

• Wrong card details

• Daily bank limits

Try again or use another method.

Between 1–24 hours, depending on bank network speed.

Because:

• Wrong bank details

• Name mismatch

• Unverified account

• Failed bank transfer

• Fraud suspicion

Send us:

• Your transaction ID

• Bank name

• Account number

• Screenshot of wallet page

We'll investigate immediately.

No. We are a prediction and rewards platform. We do not fall under betting or gaming regulations.

We use:

• NDPR-compliant data protection

• SSL encryption

• Bank-level security

• Encrypted payment gateways

Only adults 18 years and above in Nigeria.

• Fraud

• Creating multiple accounts

• Manipulating events

• Using stolen cards

• Scamming other users

We permanently ban offenders.

• Network delay

• SMS blocked on your phone

• Using a ported number

• Email spam folder

Request a new OTP after 30 seconds.

• Weak internet connection

• Network congestion

• Server maintenance

Try again after a few minutes.

Email: support@moyrad.com